FAQ

where may i find a sizing chart?

Yes. You can view it here.

HOW DO I CHANGE MY ORDER?

If you want to change your order, email orders@livingtees.com right away. If your order hasn't shipped yet, we will do our best to accommodate your change.

HOW DO I CANCEL MY ORDER?

If you want to cancel your order, email orders@livingtees.com right away.

 

I PUT MY EMAIL/ADDRESS IN WRONG, CAN THIS BE CORRECTED?

We use address verification for domestic and APO orders, so it would be really tough for you to mess up your address. However if you see something about your shipping address in your confirmation email that is drastically different from your shipping address as you know it, let us know.

If you need to make a major change to your address, alert us immediately and we will do our best to accommodate without impact to you. Email orders@livingtees.com.

If we ship your shirt to the address you provided and it comes back to us, we will process it as a return and refund your money less the shipping costs.

HOW LONG IS IT GOING TO TAKE?

Orders typically ship out between 2-3 business days.

CAN I TRACK MY ORDER?

You will receive a shipping confirmation email at the address you provided which will contain either tracking information or a U.S. Customs number. USPS domestic usually takes 3-5 business days. USPS international can take 2-4 weeks.

You should first check with USPS.com to get your tracking info by entering in the tracking number you received.

If no information is available yet, check it again after 12 hours.

DO YOU SHIP TO... AND HOW MUCH WILL IT COST?

We do ship to most countries throughout the world.

Your best bet is to assemble your order, go to check out and hit "calculate shipping." This will give you an exact price from us to you for the package that you assembled. There will still be time to edit your order if you wish after you see the shipping charge.

I HAVE A TRACKING NUMBER, BUT WHERE'S MY STUFF?

We use the United States Postal Service to ship most orders, however some expedited and international orders may use other services. Please first visit usps.com (or corresponding service) to attempt to identify their estimated delivery date. If there is an issue please reach out to the service directly as well as a notify us of the issue so we can help facilitate resolution.

HOW DO I RETURN OR EXCHANGE MY SHIRT?

Returns and exchanges are easy. Please see detailed information here (put link to return/exchanges page with word here).

If you would like to make an exchange please make sure to include payment information for return shipping. (Either an email linked to PayPal or card information.) Once we receive your exchange in the mail, we'll get the replacement out to you as soon as possible.

YOU MADE A MISTAKE ON MY ORDER.

Sorry about that! It doesn't happen often, but nobody's perfect. Email orders@livingtees.com, and we'll work with you to make it right. Often, this will simply require that you send us a pic of our error so we can a) verify your claim and b) address the problem with the individual who made the mistake.

DO YOU HAVE DISCOUNTS FOR LARGE ORDERS?

No. We do not discount for large orders.

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

Our checkout system accepts all major credit cards and PayPal as payment options.

THERE IS A FAINT OUTLINE AROUND MY SHIRT DESIGN.

Some shirts are pre-treated prior to printing. Don't worry, it will disappear the first time you wash the shirt.

HOW DO I CONTACT Livingtees?

To contact us directly, please use the contact form found here.